I love Amazon.com. Even though I probably shouldn't shop there due to the amount of smut they sell, I still love shopping there. But they really ticked me off today.
I ordered a copy of Better Homes and Gardens Home Designer Suite 6.0 a couple weeks back. We are thinking of building a new home and I wanted to get an idea of what it might look like. Well, the program was not what I wanted, so I decided to return it to Amazon. I knew they would charge me a fee for returning the item, as well as a shipping cost. But I had no IDEA what else they would do.
The item cost $74.99. The charged me $4.98 for using their return shipping label. And then they charged me $37.50 for a Return Processing Fee! My total refund for this item? $41.99. WHAT?
So I emailed them back and told them that was completely unacceptable. I told them to charge me for the product and ship it to me. I'll get more for it on ebay as a USED item than sending it back to Amazon as NEW! Is this not ridiculous?
More on this story as it develops...
It's Del.icio.us!
Furl It!
December 10, 2004 04:40 PM
Honestly? This is about par for the course with software. I'm suprised that Amazon.com took it back at all, opened. Most stores won't.
December 10, 2004 09:33 PM
Mr. Joel aka Mr. Republican has a knack of complaining too much. Hes like a typical naggin wife.
Did u check out his complaints about Target that wouldnt pay for some Mr. Joels favourite charity ?.
December 10, 2004 10:56 PM
Sarah, the software was UNOPENED!
Jose, sound like you are complaining about me complaining. Quit yer whinin' ;-)
December 13, 2004 11:28 AM
Unopened? Okay when you said the software was not what you wanted, I figured you had figured that out from opening it and loading/running it. Yeah, not sure I understand the restock fee on unopened software.
*goes to check out Amazon.com's policy on software*
December 13, 2004 05:14 PM
You know how easy it is to make something look 'unopened?'
Probably should have read the return policy before hand. You know , that 20 page document all in fine print?
December 13, 2004 05:15 PM
Amazon finally listened to me and gave me full credit. Sometimes you just gotta make a stink to get anything done! ;-)