Posted on December 22, 2009
Internet marketing isn't about technology. It's never been about technology. The computers and the Internet, the multimedia uploads, webinars and ebooks are all just a means to an end. They're... Continue Reading
Posted on December 14, 2009
The French call people who use the Internet "Internautes." I like that. It makes us sound like explorers seeking out new life and new civilizations in cyberspace. When I open... Continue Reading
Posted on July 07, 2009
What do users really want? It's a question that publishers ask themselves all the time. We look at the comments our articles receive. We review our stats. We check the... Continue Reading
Posted on March 14, 2009
You've heard the saying about not being able to fool all the people all the time. You probably also know then that you can't please all the people all the... Continue Reading
Posted on February 27, 2009
Few Internet companies have succeeded in seizing mindshare more than Zappos.com. One of the truly great ecommerce success stories, Zappos has built an incredible brand based on a culture-centric philosophy... Continue Reading
Posted on November 29, 2008
Whenever I attend a conference I always try to listen to as many of the other speakers' talks as possible. I can't think of a single talk that hasn't taught... Continue Reading
Posted on March 31, 2008
There are those who start at the bottom of a company with the aspiration to rise to the top, and there are those for whom the words upwardly mobile do... Continue Reading
Posted on March 29, 2008
I'm not a big fan of the major airlines. In fact I have written several entries that demonstrated poor customer service by United and American. However, I had a uniquely... Continue Reading
Posted on January 08, 2008
Before we left Oklahoma, we used to eat at Moe's, a tex-mex fast food joint. It was pretty good. I especially liked the way they trained their staff to yell... Continue Reading
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FTC Disclaimer: Posts written before December 1st, 2009 may include endorsements of products or services that include a material connection to the author. Readers should assume a material connection for any product or service endorsed prior to December 1, 2009.
