Are you considering using Fine Line Relocation Movers of Dallas, TX to handle your move?
I encourage you to read the entire story before you hire this company. Read my honest review based on my family’s experience with this “moving company”.
We were moving our daughter from Oklahoma City area to a town in California not too far from San Jose.
The price from Fine Line Relocation seemed reasonable to move her small apartment, which would include a bed, a nightstand, a chest of drawers, a television and about 20 boxes. The estimated volume was 200 cubic feet, to be charged at a rate of $4.90 per cf.
The basic estimated price I was provided with for the move was $980, and I was fully aware that in all likelihood the company would be hiring contractors to handle the move. I was also told there would be an upcharge of $75 for each flight of stairs on the delivery end. Knowing my daughter was in an apartment, I allocated for this as well. I’m not going to mention the names of the various people I dealt with at the company as they are just following policy. I don’t hold them responsible for what happened next.
The agreement was signed on July 28th, 2016 and I placed a 10% deposit on my credit card. I was told the movers would arrive at her place in Oklahoma on the 11th or 12th of August. (The dates ARE important.)
I asked the customer rep how long the move would take and was told that 5-10 business days was normal.
My daughter’s mother flew from Colorado to Oklahoma to help with this move, planning to drive with our daughter on the 12th or 13th once everything was secured by the movers.
I received a call a few days before the move alerting me that the move would not take place as scheduled. A truck apparently broke down and it would be the 20th of August before another would be assigned.
We were given the option of cancelling, but at this point it wasn’t really an option. A family member was already on location to help with the moves and there were already expenses. We knew this would also delay our daughters’ transition to a new location and would likely cost her a week of income.
How did Fine Line Relocation respond? By offering us $75 for the inconvenience.
I was livid. And I demanded to speak with a supervisor. I was told that I was speaking to the supervisor and this was the best they could do. It was then I realized that I had chosen unwisely.
When I asked for the name of anyone, including the owner, whom I could appeal to, I was stonewalled. There was no getting to anyone. And there wasn’t time to find another moving company. I just wanted my daughters’ things picked up and brought to the new location as per the contract.
It also pays to note that most of the phone calls to the office were met with no answer. Voicemails were left and calls weren’t returned. That is, once a contract was signed.
Fast-forward to August 20th. The movers finally showed up.
They determined that my daughers’ stuff actually took up 526 cubic feet, not the 200 cubic feet that was estimated in the contract. While I cannot confirm, reviews of others who have used this company would indicate that they may underestimate the volume of the contents. It would seem a perfectly simple scheme for then charging more when on location.
Regardless, without a real alternative, we agreed to pay the difference. The mover on hand told us he was giving us a break because of the scenario. Maybe he did. Maybe he didn’t. All I know is the cost of the move was going to be twice as much as we were planning for.
They would NOT take a credit card for ANY payment. Later, it became clear to me that they might be accustomed to chargebacks. Certainly, if I had the means to do so now I would.
So they demanded $392.00 in the form of a cashier’s check on the move-out date of 8/20/16.
Then, they demanded an additional $483.00 in the form of a cashier’s check on the move-out date of 8/20/16
And then the lead mover demanded an additional $260.00, to be paid in cash, before they would move
The van was packed and it should have arrived in California by the very last day of the month, if the statements of the company representative were to be believed. I was skeptical.
Now I understand that a budget moving company like this is going to used shared space on the van, managing multiple moves and routing them in a way that is most expedient. What I didn’t expect was the complete disregard for how these delays were impacting our family.
My daughter slept on an air-mattress and changed between the same three shirts for the days that followed.
It was September 11th (one full month AFTER the pickup was supposed to have taken place!) that her stuff finally arrived at her apartment.
She was instructed to provide the movers with a money order in the amount of $798.40 upon arrival.
And then they decided that she also needed to cough up an additional $225.00 in CASH in order to cover the cost of moving her items up the stairs.
What started as a total moving estimate of $1055 turned in a total of $2,158.40 paid.
What should have taken 5-10 business days to manage turned into a 30-day debacle.
And what should have elicited empathy from the moving company responsible for helping a young lady start a new life in a strange place turned into an incredibly insensitive, irresponsible, unprofessional experience. In my opinion, I cannot fathom how Fine Line Relocation is still in business at all.
I should have stopped to look at the reviews online a little closer. Want some entertaining reading that will boggle your mind as to how these people stay in business?
I hold myself responsible for not looking closer at these movers before selecting them. But I hold them responsible for their low quality of service, hidden costs and ambivalent staff. It appears that they just don’t care, as is evidenced by how they treat their customers.
I would never use this service to move a box across the street, let alone trust them to manage a real move for me or anyone I know.
Need to move your stuff? Do your research beforehand. Hopefully this review will help someone else make a wise decision when shopping for a moving company.