Tag

// customer service
APR
06
2016

How American Airlines Won Twitter

In June 2015, Grant Thomas, a travel blogger, received an email from American Airlines. He had booked a flight to Chicago in October and had chosen a schedule that would allow him to arrive just before the start of a conference and leave as soon as it ended. The email told him
FEB
11
2016

Peter Shankman Talks ADHD and Zombie Loyalists

Nothing is more important for businesses than getting customer service right. And Peter Shankman is one of the leading voices that helps brands understand how to provide effective customer service. In this episode of The Joel Comm Show, Joel and Peter discuss customer service and
AUG
11
2015

Facebook Closed My Account… Again

I’m not the first person it’s happened to, and it’s not the first time it has happened to me. But nevertheless, it did happen a second time. Back in 2009, Facebook closed my account because I was at my 5000 friend limit and I was messaging people who wanted to
MAY
26
2014

How an Exploding Liquid Cooling Unit Brought Me a New Client

I’m a stickler for excellent customer service. Over the years, I’ve written about my experiences with a number of companies who I found to be lacking in managing my personal customer service complaints. American Airlines, American Furniture Warehouse and Arbonne have
FEB
24
2010

Are You in the Top One Percent?

The world is changing. But you don’t need me to tell you that. The Internet of today is a far cry from the one I launched my first site on fifteen years ago. Technology has made major advances, meeting needs of many, and exposing other needs yet to be met. Just in the past
MAY
13
2009

The Value Of Face-To-Face Marketing

I’ve been doing a lot of traveling lately. I’ve been from California to New York, to Utah and Seattle, and to Denver more times than I can count. In theory, none of that traveling should be necessary. Twitter, after all, is the ultimate networking tool. I can be
MAY
07
2009

The Two Kinds Of Tweets — And How To Use Them

In my book, Twitter Power, I describe a number of different kinds of tweets that twitterers are posting on the site. I talk about news tweets and customer service tweets, random thoughts and feedback, and a whole lot more besides. I explain how businesses are using them, why they
FEB
24
2008

United Airlines – Flying the Not-So-Friendly Skies

I’m in Las Vegas for Affiliate Summit and am looking forward to the a few days of networking and learning. And while I have nothing to say about the conference yet because it hasn’t started yet, I do have an experience to share with you. As you know, I enjoy blogging
FEB
23
2008

Feed Me Seymour!

What are people talking about when they talk about RSS feeds? Let me make it simple. In fact, let me make it REAL simple. RSS stands for “really simple syndication”. Basically, it is a format for distributing and gathering content from various sources across the web.
JAN
21
2008

The Blog Strikes Again!

Yesterday, I blogged about my experiences with American Airlines Aadvantage desk in regards to a change I needed to make with a ticket. Thanks to everyone who empathized with my plight. It appears I am nowhere near alone. Apparantly, Google is showing me some love. Check this out.
JAN
08
2008

A Visit to Qdoba

Before we left Oklahoma, we used to eat at Moe’s, a tex-mex fast food joint. It was pretty good. I especially liked the way they trained their staff to yell out “Welcome to Moe’s!’ every time someone walked in the front door. It made for a friendly
JUN
26
2007

A Taste of My Own Medicine

Running your own business and making money online is fun. But if you don’t stop to enjoy the blessings that come from having financial freedom… well, what’s the point? I’ve spent the better part of this year setting up shop in Colorado, creating new
12