(Written by guest contributor Joseph A Michelli Ph.D.) Last week we talked about the importance of having a customer-centric business approach. But how exactly do you go about becoming a business like The Ritz-Carlton Hotel Company that adds value though service excellence and desired experience? I take my clients through a very systematic process with delivery of that process adapted to the needs of their business. Typically this journey begins with an honest assessment of... Continue Reading

(Written by guest contributor Joseph A. Michelli, Ph.D) I love buying things online! What I am not fond of is the service, or should I say the lack of service, I often receive after the sale. The great speaker and human development expert Earl Nightingale once noted, "Our rewards will always be in exact proportion to our service." However, with the world markets injured by those who focused more on profiting themselves than serving the... Continue Reading

While viewing my Twitter stream, I encountered a tweet from an associate that included an expletive. We're talking the F-bomb. I've heard this person speak before and I was reminded of how often he cursed in a keynote before thousands of people. While I have great respect for this indivdual and what he has accomplished, I couldn't help but wonder if he knew how much of his audience he was alienating. I put out a... Continue Reading

iPhone apps are all the rage right now, but having a great idea and developing a successful iPhone application are completely different things altogether. The mobile application development process is quite a bit different from a normal software development process and many of these differing factors must be considered as early as the conceptual phases of development. The objective of this article is to provide the reader a process for taking an application from... Continue Reading

I'm getting ready to bust loose with a four-letter word. You aren't going to like it. It might make you cringe. Too bad. It needs to be said. "Debt" There I said it. Do you feel relieved or does the word stress you out? Continue Reading

I'm at Will Rogers airport in Oklahoma City, getting ready to make the trek home to Colorado after a week of visiting with family and friends. I've had some time to reflect on the year and would like to take a stroll down memory lane. The year started with a crazy idea. I knew that others had dabbled with the idea of doing an Internet reality show, but no one had really taken the concept... Continue Reading

Hey Are you sitting down? I hope so. It would be strange to check your email standing up. The reason I ask is because what I am about to show you is going to absolutely blow you away! How would you like to receive of $10,000 worth of bonuses for the price of one absolutely incredible book? Seriously. Continue Reading

What do poker, real estate and product launches have in common? Find out in episode 3 of "The Next Internet Millionaire", now available online! Last week found Laura and Steve joining Carly and Debbie in the"sandbox." This week, all four sandboxed contestants will have an opportunity to get back in the game. Will they succeed or fail? Continue Reading

I am leaving Las Vegas after speaking at Carl Galletti's Internet Marketing Superconference. It has been a great weekend of learning, networking and hanging out with friends. Before I spoke on Saturday, I ordered some breakfast at the hotel restaurant. The portion was very large and I just didn't want to eat it all. So when I took the platform to speak, the first thing I did was ask if anyone was hungry! A lady... Continue Reading

I am at an undisclosed location with an undisclosed group of people conducting classified business. It's the "secret seminar." I could tell you more, but you you would have to eat this blog entry afterwards. And I'd really like to see you try to get your mouth around your computer monitor... especially those of you with widescreen monitors. That would be funny. Continue Reading

It's been a fascinating weekend. I've been hanging out at Harlan Kilsteins Copywriting Workshop and have met some fascinating people. I presented advanced Google AdSense strategies to the group today and was excited to see the light bulbs go on over so many heads. I am pleased that a select few have decided to join my AdSense Apprentice program, and excited that they will be jioning me on a series of telecourses scheduled to take... Continue Reading

When I was at the Big Seminar, it seemed every speaker from the stage was talking about a hot copywriter Harlan Kilstein. Even mega-copywriting star John Carlton singled him out as someone to reckon with. All that put a smile on my face because Harlan was one of my Adsense coaching clients. Continue Reading

I just got back from one of the the most educational and inspiring seminars of my entire life. My friend, Jeff Walker, suggested that I go to Armand Morin's Big Seminar in Los Angeles. On his advice, I registered just a couple weeks ago. It cost $2000, but I trust Jeff and took his advice. Words cannot describe the weekend I just experienced. Continue Reading

All you hear from the liberal democrats these days is "Bush lied... no weapons of mass destruction... Get out of Iraq... Saddam was not tied to terrorists... etc and so forth." I came across this series of quotes from the beloved liberal leadership that should make anyone who has supported them in the past go "hmmmm" Their own words nullify their objections with this administration, and make clear that they have absolutely no platform to... Continue Reading