(Written by guest contributor Joseph A. Michelli, Ph.D.) Recently, I had a very candid conversation with an entrepreneur whom I've known for a long time but who has never shown much interest in elevating service at his business. During that conversation he said something like, "Joseph I know you believe service is an important value proposition and intuitively it makes sense, BUT I can't monetize the value of service." Continue Reading

(Written by guest contributor Joseph A. Michelli, Ph.D.) Recently, I had a very candid conversation with an entrepreneur whom I've known for a long time but who has never shown much interest in elevating service at his business. During that conversation he said something like, "Joseph I know you believe service is an important value proposition and intuitively it makes sense, BUT I can't monetize the value of service." Continue Reading

(Written by guest contributor Joseph A Michelli Ph.D.) Last week we talked about the importance of having a customer-centric business approach. But how exactly do you go about becoming a business like The Ritz-Carlton Hotel Company that adds value though service excellence and desired experience? I take my clients through a very systematic process with delivery of that process adapted to the needs of their business. Typically this journey begins with an honest assessment of... Continue Reading

(Written by guest contributor Joseph A. Michelli, Ph.D) I love buying things online! What I am not fond of is the service, or should I say the lack of service, I often receive after the sale. The great speaker and human development expert Earl Nightingale once noted, "Our rewards will always be in exact proportion to our service." However, with the world markets injured by those who focused more on profiting themselves than serving the... Continue Reading

Ok, let's face it. The only people who think that Jesse Jackson is the leader of the black people is the mainstream media. They adore this man, even though he makes no sense. Top it off with the fact that he has had decades to make a difference in the black community, and he has failed terribly. nWhich makes it all the more entertaining when the "Reverend" Jackson says something as absurb as he said... Continue Reading

It's late and I don't want to drone on at length about the film I saw yesterday, Lemony Snicket's A Series of Unfortunate Events, starring Jim Carrey as Count Olaf. I have read the first three books and I believe the movie was very faithful to the tone and character of the Daniel Handler stories. I was afraid that Jim Carrey would look like Jim Carrey doing Count Olaf, but I was actually pretty pleased... Continue Reading

Not that anyone should be surprised, but this story out of the Netherlands gives a glimpse into what will undoubtedly be heading towards our borders in the future. AMSTERDAM, Netherlands (AP) - A hospital in the Netherlands - the first nation to permit euthanasia - recently proposed guidelines for mercy killings of terminally ill newborns, and then made a startling revelation: It has already begun carrying out such procedures, which include administering a lethal dose... Continue Reading

It was touch and go early this week as the shocking news hit the wires. News so terrifying, so insidious, and so darned ridiculous that many were questioning whether or not the pod people had taken over. Of course, I am speaking Stephen Joseph, the moron (re: attorney) in San Francisco (where else?) who filed to BAN Oreo cookies in California. Why? He said the popular cookie contains a life-threatening compound called trans fat. EEEEEEK... Continue Reading