How do you feel about celebrities? Are you in awe when you meet someone that is well-known? Do you get nervous when speaking with them? Do you attribute value to people based on their status? How do you treat those that appear to have achieved the level of status, wealth, fame or power that you may aspire to? Continue Reading

Warning: What you are about to read is highly controversial. It is literally laced with controversy. Controversy is oozing out of its very pores. Unless you are prepared to be challenged to the core, you should probably stop reading now. Otherwise, I hope you are sitting down. Things are about to get interesting... Continue Reading

It's been terribly dry in Northern Colorado. I can't remember the last time we had a substantial rain. Last week, the big news was the fire in Boulder County that claimed over 600 acres of land and at least 92 homes (nine of them belonging to firefighters.) Fortunately, no one was injured. As we were leaving church Sunday morning, it was impossible to miss smoke rising due west of our town, Loveland. It did not... Continue Reading

Have you been procrastinating from getting your online business started because you can't figure out what kind of site to start? It can be helpful to take a look at some relatively simple sites that work because of a relevant idea coupled with great execution. Really all it is about is creating something that can help people solve a specific problem in their lives (in the examples below, the problems would be: what to make... Continue Reading

What is the secret to making money online? What strategy has been known to be effective for the vast majority of people who faithfully implement it? What is the one thing that you are fully equipped to do RIGHT NOW without any further training? Many in the Internet marketing and online business space won't tell you this. They don't want you to know. But I'm about to spill the beans... to show my hand... to... Continue Reading

I'm in Las Vegas for Affiliate Summit and am looking forward to the a few days of networking and learning. And while I have nothing to say about the conference yet because it hasn't started yet, I do have an experience to share with you. As you know, I enjoy blogging about my customer service experiences... especially the bad experiences. Why do I do this? I place a very high value on customer service and... Continue Reading

Does American Airlines have good customer service? Once again, I find myself on the "I can't believe this is happening" end of a telephone conversation with a customer service rep. Here's the story. I had booked a flight using reward miles to fly someone from Dallas to Denver in a couple weeks. As it turns out, he is going to drive here a few days early and won't require the initial leg of the flight... Continue Reading

I love to write my own newsletter. It gives me an opportunity to share my thoughts and feelings with you in a very personal way. However, my friend Eric Holmlund has written such a brilliant piece that I have asked him if I can reproduce it in its entirity. Being a great guy, Eric said no problem. With no further ado, here is Eric's post... ---------------------- I want to tell you about a young woman... Continue Reading

NOTE! - This issue has been resolved by American Furniture Warehouse customer service as of February 22nd. Please see this blog entry for the rest of the story. We now return to you the initial entry as originally posted... American Furniture Warehouse in Fort Collins, Colorado is officially on my "naughty" list. I write this entry today as an open letter to Jake Jabs, owner of this furniture chain. Since we moved to Colorado this... Continue Reading

If you read yesterday's entry, you'll see that we had a heck of a time getting home from Chicago to OKC. Our flight was cancelled and we ended up rescheduled for an 8:55pm departure. Of course, the flight didn't leave until closer to 9:30 pm. And then we sat parked outside the gate in OKC for 30 minutes waiting for the plane at the gate to leave. All told, it was twelve hours from door... Continue Reading

Everyone has their pet peeves, present company included. Being Saturday, I had to go to the store for a couple different things. I needed to pick up a framed poster at Hobby Lobby and I took my son to Best Buy so he could spend a gift card. At Hobby Lobby, I approached the checkout lanes and found there was only one girl handling all the customers. I took my spot in line behind the... Continue Reading

I am leaving Las Vegas after speaking at Carl Galletti's Internet Marketing Superconference. It has been a great weekend of learning, networking and hanging out with friends. Before I spoke on Saturday, I ordered some breakfast at the hotel restaurant. The portion was very large and I just didn't want to eat it all. So when I took the platform to speak, the first thing I did was ask if anyone was hungry! A lady... Continue Reading

"Bush is stupid" is always a great way to start a conversation. Seriously... bold, definitive statements are the doorway from which we can expand our knowledge base and increase in wisdom. Continue Reading

One of my best friends in the whole world is Mark Jones. I met Mark and his wife Rebecca when attending Trtinity Bible Church in Richardson, Texas. Mark was the worship pastor and we just gravitated towards each other. He and his family are the definition of kind and trustworthy. I love him like a brother and would do absolutely anything for him. *Though he did NOT ask me to do this...) Continue Reading