We had a great time in Glenwood Springs. From taking a Segway tour of the area and a day at the world's largest hot springs pool to downtime for rest & relaxation and a trip to a rain-covered Snowmass, my family and I enjoyed our brief vacation. I may put up some video once I get the chance. But I've had a lot of people curious about how the return train ride went on Amtrak... Continue Reading

There are those who start at the bottom of a company with the aspiration to rise to the top, and there are those for whom the words upwardly mobile do not apply. I encountered Mr. Latter attending to the United Skycap station in LAX today. My associates and I bring our bags to the guy and we go through the regular procedure. "What is your destination?", "Show me your identification" and "How many bags will... Continue Reading

I'm in Las Vegas for Affiliate Summit and am looking forward to the a few days of networking and learning. And while I have nothing to say about the conference yet because it hasn't started yet, I do have an experience to share with you. As you know, I enjoy blogging about my customer service experiences... especially the bad experiences. Why do I do this? I place a very high value on customer service and... Continue Reading

And I thought it was going to be as simple as getting on an airplane... Our flight home was initially scheduled for 6:30 pm, putting us into OKC around 8:30 pm. However, our schedule for the day was clear, so we decided to head to the airport early in hopes of catching an earlier flight on standby. We arrived shortly after 12:15 pm and attempted to book on the 1:11 pm flight. It had been... Continue Reading

The conference in Reno is going great. What a fantastic opportunity to face-to-face with so many of the people whom I have had the opportunity to work with online. Back in a 1996, I had the privilage of being interviewed for the now-defunct Boardwatch Magazine by the infamous Bob Rankin, a tech guru from the dark ages of the online world. Dr. Bob, as he is known online, is the originator of the Internet Tourbus... Continue Reading