(Written by guest contributor Joseph A. Michelli, Ph.D.) Recently, I had a very candid conversation with an entrepreneur whom I've known for a long time but who has never shown much interest in elevating service at his business. During that conversation he said something like, "Joseph I know you believe service is an important value proposition and intuitively it makes sense, BUT I can't monetize the value of service." Continue Reading

(Written by guest contributor Joseph A. Michelli, Ph.D.) Recently, I had a very candid conversation with an entrepreneur whom I've known for a long time but who has never shown much interest in elevating service at his business. During that conversation he said something like, "Joseph I know you believe service is an important value proposition and intuitively it makes sense, BUT I can't monetize the value of service." Continue Reading

(Written by guest contributor Joseph A Michelli Ph.D.) Last week we talked about the importance of having a customer-centric business approach. But how exactly do you go about becoming a business like The Ritz-Carlton Hotel Company that adds value though service excellence and desired experience? I take my clients through a very systematic process with delivery of that process adapted to the needs of their business. Typically this journey begins with an honest assessment of... Continue Reading

(Written by guest contributor Joseph A. Michelli, Ph.D) I love buying things online! What I am not fond of is the service, or should I say the lack of service, I often receive after the sale. The great speaker and human development expert Earl Nightingale once noted, "Our rewards will always be in exact proportion to our service." However, with the world markets injured by those who focused more on profiting themselves than serving the... Continue Reading

I often hear grumbling from people who tell me how hard it is to make money online. And then I see a 16-year old kid do it and think "huh... maybe not so hard after all?" That's exactly what happened with my friend, Stanley Tang. Stanley understands the power of mentors... following those who have gone before and modeled the success you want to achieve. As a result, Stanley has found success on the Internet! Continue Reading

Social Media is all the buzz right now. It started with MySpace, continued with YouTube and has brought about Facebook, Twitter and a host of other sites promising the help people interact in new ways. These sites have become very popular and two were purchased for a tidy sum. Rupert Murdoch's News Corp purchased MySpace for $580 million and Google bought YouTube for for $1.65 BILLION. I'm sure the boys from Facebook and Twitter have... Continue Reading

What do you do if you are 38 years old and told by a doctor that you have just one year to live? That's exactly what happened to my friend Sylie Fortin. Shortly after getting married, Michel and Sylvie were face-to-face with the horrible diagnosis of breast cancer. But if you know Sylvie, you would know that this is not something she would take lying down. She pursued radical treatment and is alive two years... Continue Reading

It was only a matter of time. Google is coming out with their own phone. But Amazon has beat the Big "G" to the punch with their own electronic device. It's called Amazon Kindle, and it appears to be a contender for the coolest device of the 2007 holiday shopping season. Imagine being able to access thousands of books wirelessly and read them on a crystal clear display anywhere you go. Continue Reading

I was on the phone with Armand Morin last night, and I've been thinking about something he said ever since. We talked about the great ebooks that are out there... We talked about some of the cool software tools that are now available... And of course, we talked about AdSense. But here's what he said that stuck with me. Continue Reading

I am at an undisclosed location with an undisclosed group of people conducting classified business. It's the "secret seminar." I could tell you more, but you you would have to eat this blog entry afterwards. And I'd really like to see you try to get your mouth around your computer monitor... especially those of you with widescreen monitors. That would be funny. Continue Reading

A couple weeks ago at Big Seminar, I told you that I had the opportunity to meet world-class copywriter, Michel Fortin, along with his lovely fiancee, Sylvie Charrier. What I didn't tell you at the time was the news of a new contextual advertising tool that Michel revealed to me and other attendees. I didn't want to discuss it before it became available, but the day has arrived! Continue Reading

I thought two kids was challenging. Check out the Duggar family of Fayetteville, Arkansas. Michelle Duggar just gave birth to her 15th (yes, that is FIFTEENTH) baby this past week. She is 37 years old and she must be an amazing woman. Extra extra. Read all about it Continue Reading