In order to be successful online, you have to put yourself out there. Running a business online is a very public endeavor, and it differs from running businesses in the past in that you can't just hide behind your storefront or LLC. These days, people want to know exactly who they're dealing with, and social media marketing works best when there is a face and a name. So you steel yourself and start making your... Continue Reading

I'm not a big fan of the major airlines. In fact I have written several entries that demonstrated poor customer service by United and American. However, I had a uniquely good experience on United a couple days ago and wanted to share it with you. I was traveling to Los Angeles with Joel Ownby and Tim Prince, en route to Yanik Silver's Internet Underground conference in Los Angeles. The three of us board the 737... Continue Reading

Before we left Oklahoma, we used to eat at Moe's, a tex-mex fast food joint. It was pretty good. I especially liked the way they trained their staff to yell out "Welcome to Moe's!' every time someone walked in the front door. It made for a friendly environment where they recognized every customer on every visit. As a sidebar, Moe's only played music featuring dead musicians in their restaurant. Interesting... But when we moved to... Continue Reading

A week does not go by that I don't get an email from someone telling me that their AdSense account was closed. Most often, the email from the AdSense team starts with... "It has come to our attention that invalid clicks have been generated on the Google ads on your site(s). We have therefore disabled your Google AdSense account. Please understand that this step was taken in an effort to protect the interest of the... Continue Reading

Ask the average American which constitution the phrase "separation of church and state" appears in and the majority will look at you as though only a moron wouldn't know the answer to the question. The most common reply will be "The United States Constitution". Imagine the surprise of these same people when they discover that not only does the phrase NOT appear in the U.S. Constitution, but the words DO appear in a version of... Continue Reading