(Written by guest contributor Joseph A. Michelli, Ph.D.) Recently, I had a very candid conversation with an entrepreneur whom I've known for a long time but who has never shown much interest in elevating service at his business. During that conversation he said something like, "Joseph I know you believe service is an important value proposition and intuitively it makes sense, BUT I can't monetize the value of service." Continue Reading

(Written by guest contributor Joseph A. Michelli, Ph.D.) Recently, I had a very candid conversation with an entrepreneur whom I've known for a long time but who has never shown much interest in elevating service at his business. During that conversation he said something like, "Joseph I know you believe service is an important value proposition and intuitively it makes sense, BUT I can't monetize the value of service." Continue Reading

(Written by guest contributor Joseph A Michelli Ph.D.) Last week we talked about the importance of having a customer-centric business approach. But how exactly do you go about becoming a business like The Ritz-Carlton Hotel Company that adds value though service excellence and desired experience? I take my clients through a very systematic process with delivery of that process adapted to the needs of their business. Typically this journey begins with an honest assessment of... Continue Reading

"All aboard!" shouts the conductor, alerting the passengers that the train is getting ready to pull out of the station. If you don't have your ticket and know where you are going, you'd better get it sorted out fast. After all, there are many tracks that lead out from the station. And while you might travel miles and miles down one track, you could end up finding out that you've traveled miles and miles... Continue Reading

Getting started in the info product realm? Looking to try a new product or format for your information? Here you will find the InfoMedia take on the six most popular info product platforms and an inventory of their strengths/weaknesses. Continue Reading

Joel Comm LIVE has been absent from the Internet since the spring. For over one year, Dan Nickerson and I welcomed guests to our program in a live format. We interacted with viewers, answered questions about Internet marketing, played with flying monkeys, read a number of humourous Top Ten lists and had a generally fun time. However, with my travel schedule being so heavy, I was unable to do the live program each week. And... Continue Reading

I have had more computers than I can count. For years, I have said that my NEXT computer would be a Dell. However, I have usually chosen to build my own system. I'm about to move on to my fourth notebook computer (or is it my fifth?) and I have decided to bite the bullet and get the Dell. Check this puppy out... Inspiron 8500 Mobile Pentium� 4 Processor,2.2GHz,15.4 WUXGA, Windows� XP Home Edition, 512MB... Continue Reading