Posted on September 23, 2009 8:00 AM
Big changes don't usually happen overnight. There are usually a few quiet moves first -- little tweaks and adjustments that no one really notices. And then suddenly, one more little change makes a huge difference, pushes it over the tipping point and forces everyone to pay attention. Continue Reading
Posted on March 31, 2008 9:56 PM
There are those who start at the bottom of a company with the aspiration to rise to the top, and there are those for whom the words upwardly mobile do not apply. I encountered Mr. Latter attending to the United Skycap station in LAX today. My associates and I bring our bags to the guy and we go through the regular procedure. "What is your destination?", "Show me your identification" and "How many bags will... Continue Reading
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