Few Internet companies have succeeded in seizing mindshare more than Zappos.com. One of the truly great ecommerce success stories, Zappos has built an incredible brand based on a culture-centric philosophy. They believe that their company culture is what drives their employees to provide premium customer service. And you know what? They are right. It works.
You already know that most small businesses fail. It’s a warning that’s been given out to every entrepreneur with an idea, drive and the imagination to succeed for as long as people have been saying, “I should be working for me.” Well, here’s something you probably don’t want to hear. Most blogs die too. People…
A few days ago I became the first app store developer to reveal sales-to-rank data. Some other sites have confirmed an interest in this data, such as The UnOfficial Apple Weblog. With iFart continuing its move up the charts, I want to continue sharing data with you, especially since something very interesting has happened since…
It’s been an interesting week in Apple-world. A few months ago, a news story broke that Apple was rejecting certain applications based on their “lack of utility.” The application that made news was a fart app that allowed the user to simulate flatulence noises on their iPhone. Like most guys, I have to laugh. I…
Around noon on May 22, 2008, I was at Denver International Airport waiting for a plane to Dallas. My phone rang and it was my daughter calling from her school to tell me that Loveland and northern Colorado was under a tornado warning. Apparantly a tornado had been spotted and they had the students go…
You can have a great idea for a web site. And developing the site can be a very rewarding experience. But without one thing, it doesn’t matter how nice your site is… That thing is traffic. Traffic is really the “life blood” of our business. Without traffic you can’t make sales, you can’t generate affiliate…
I’ve just spent an incredible three days in Las Vegas at the Affiliate Summit. This gathering of nearly 3000 people was one of the largest concentrations of affiliate marketers in history. While I did enjoy some of the workshops, the greatest benefit was from networking with others in the industry. I finally got to meet…
I’m in Las Vegas for Affiliate Summit and am looking forward to the a few days of networking and learning. And while I have nothing to say about the conference yet because it hasn’t started yet, I do have an experience to share with you. As you know, I enjoy blogging about my customer service…
I’ve been paying close attention to customer service wherever I go these days. In my business, I tell my support team to go the extra mile when assisting customers. I believe this pays off big time in the long run. But I am amazed at how many businesses do not pay attention to the simplest…
You’ve heard it all before… $20,000 in one day! $100,000 in a week! A Gazillion dollars in a month! The Internet marketing community is being inundated with messages telling people how they can make outrageous sums of money in a very short period of time. Sometimes these claims are valid. Other times they seem like…